TERMS OF SERVICE

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By accepting this agreement and paying a deposit, you agree to be subject to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order with Dous Dolce.
By using Dous dolce services, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery remain property of DOUS DOLCE.

 

DEPOSIT INFORMATION

A 50% deposit (via bank transfer) is required within two days to confirm a booking. No order will commence until a deposit has been paid & received.  Once the deposit has been paid, the quoted price remains fixed to the details in the quote. Deposits are non-refundable. A credit for the deposit maybe forwarded to a new booking date if you give at least 2 weeks notice ahead of time. 

 

BALANCE DUE

The balance of payment is due (via bank transfer or credit card) TWO WEEKS prior to delivery. Orders will not be delivered or completed unless paid in full. If placing an order within that two week period, then full payment is due & payable for this order to proceed.

CANCELLATIONS/CHANGE OF DATE

All cancellations/changes must be received in writing.
If you cancel your order prior to 14 days out from your event, a $100 cancellation fee will apply.
If an order is cancelled within 14 days prior to the event date, then the full deposit will be forfeited.
And if your order is cancelled within 7 days of your event, any balances outstanding will be due and payable.
If the date is changed, there is a $50 administration fee “every time” the date is changed.
However, if in the event DOUS DOLCE needs to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

 

DISCLOSURE OF INFORMATION

DOUS DOLCE will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

Furthermore, under no circumstances will DOUS DOLCE sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

AGREEMENT TO TERMS & CONDITIONS

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.
 

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